Assistant General Manager, Venue Operations

AEG; Austin (TX); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Job summary

AEG is seeking an Assistant General Manager to oversee venue events and shows, hire and schedule staff, and manage onsite operations. The role includes coordinating maintenance, security, guest relations, and supporting the General Manager on projects and duties as needed.

You will oversee staffing, event budgets, and daily office tasks, ensuring smooth operations and an exceptional guest experience across all events.

Qualifications

• BA/BS degree in business management or related field.
• 6-8 years of related work experience.
• Knowledge of accounting principles.
• Computer savvy; proficient in MS Word, Excel and Outlook.
• Experience in production: scheduling, staff management and payroll.
• Strong leadership and communication skills.

Responsibilities

• Oversee venue events and shows, including ticketing, advance show needs, show settlement, and coordination of lighting, video and sound.
• Analyze event calendar to determine staffing levels and create schedules based on availability and event schedule.
• Manage venue maintenance and security; coordinate with maintenance staff and attend security meetings.
• Oversee day-to-day office operations: ordering supplies and handling customer service email and VIP tickets.
• Oversee guest relations and ensure excellent customer experience; resolve escalated issues.
• Contribute to budget allocation, monthly reforecasting, and reconciliation of financial statements.
• Make decisions in the General Manager’s absence.

Skills

Leadership

Customer service

Scheduling

Staff management

Communication

Planning

Problem solving

Time management

Accounting principles

Education

BA/BS Degree in Business Management or related field

Tools

MS Word

Excel

Outlook

Job description

AEG is seeking an Assistant General Manager to oversee venue events and shows, hire and schedule staff, and manage onsite operations. The role includes coordinating maintenance, security, guest relations, and supporting the General Manager on projects and duties as needed.

You will oversee staffing, event budgets, and daily office tasks, ensuring smooth operations and an exceptional guest experience across all events.