Assistant General Manager - Guest Experience & Ops Lead

Family-Entertainment-Group; Corpus Christi (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Family Entertainment Group in Corpus Christi, TX, is seeking an Assistant General Manager to support the General Manager in daily operations, guest satisfaction, safety compliance, and staff development. This role requires hands-on leadership and a commitment to service excellence.

You will supervise teams, optimize operations within budget, address guest concerns, manage inventory and product assortment, and partner with department heads to drive revenue and ensure a clean, safe, and engaging

Qualifications

• High school diploma or equivalent; college/technical degree preferred.
• Minimum of 3 years of relevant experience.
• Experience in a large, multi-disciplinary organization.
• Strong communication, leadership, organizational, and interpersonal skills.

Responsibilities

• Assist the General Manager with team performance evaluations and annual reviews.
• Provide corrective and positive feedback promptly.
• Guide and support staff in day-to-day assignments and ongoing projects.
• Collaborate with department supervisors to enhance service delivery and operational efficiency.
• Analyze location trends and recommend strategies to improve performance.
• Lead by example, fostering accountability, innovation, and teamwork.
• Champion business goals and customer needs.

Skills

Leadership

Communication

Organizational

Interpersonal skills

Education

High school diploma or equivalent

College/technical degree preferred

Job description

Family Entertainment Group in Corpus Christi, TX, is seeking an Assistant General Manager to support the General Manager in daily operations, guest satisfaction, safety compliance, and staff development. This role requires hands-on leadership and a commitment to service excellence.

You will supervise teams, optimize operations within budget, address guest concerns, manage inventory and product assortment, and partner with department heads to drive revenue and ensure a clean, safe, and engaging