Hospitality Front Office Leader — Elevate Guest Experience

Davidson Hospitality Group; Millbrae (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Tuition Reimbursement

Paid Time Off

Dental & Vision Coverage

Teledoc

Pet Insurance

Job summary

Aloft San Francisco Airport, part of Davidson Hospitality Group, is seeking a Front Office Manager to lead front desk operations, drive guest service excellence, and collaborate with housekeeping, food & beverage, and other departments to ensure a seamless guest experience.

The role requires 2+ years in front desk management, strong leadership, fluent English, proficiency with Opera PMS and Microsoft Office, and flexibility to work weekends and holidays.

Qualifications

• 2+ years of front desk management/supervisory experience
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Fluent in English (reading, writing, speaking)
• Proficient in hotel management software and Microsoft Office
• Detail-oriented with strong multi-tasking abilities
• Customer service oriented with a passion for guest experiences
• Cash handling experience
• Flexible hours including weekends/holidays

Responsibilities

• Oversee front desk operations and supervise front desk agents
• Collaborate with other departments to ensure seamless guest experiences
• Lead recruiting, orientation, training, coaching and performance reviews

Skills

Front desk management

Leadership

Communication

Multitasking

Tools

Opera PMS

Micros

Microsoft Office

Job description

Aloft San Francisco Airport, part of Davidson Hospitality Group, is seeking a Front Office Manager to lead front desk operations, drive guest service excellence, and collaborate with housekeeping, food & beverage, and other departments to ensure a seamless guest experience.

The role requires 2+ years in front desk management, strong leadership, fluent English, proficiency with Opera PMS and Microsoft Office, and flexibility to work weekends and holidays.