Front Office Manager

Aloft San Francisco Airport; San Francisco (CA); Presencial; USD 80 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel discounts

Tuition reimbursement

401K match

Paid time off

Resumo da oferta

Aloft San Francisco Airport is seeking a Front Office Manager to lead our front desk operations and guest services at our San Francisco location. You will supervise a team of front desk agents and partner with other departments to ensure a smooth, high-quality guest experience.

Ideal candidates bring strong leadership, excellent communication, and fluency in English, with experience using Opera PMS, Micros, and MS Office. This role requires flexibility, including weekends and holidays.

Qualificações

• 2+ years in hotel front desk management or supervisory role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.

Responsabilidades

• Oversee front desk operations and guest services.
• Lead and train front desk agents to ensure service excellence.
• Collaborate with other departments to create a seamless guest experience.
• Manage HR functions including recruiting, orientation, training, and reviews.
• Ensure scheduling and cash handling accuracy.

Conhecimentos

Front desk management

Leadership

Communication

English fluency

Opera PMS

Micros

Microsoft Office

Cash handling

multitasking

Ferramentas

Opera PMS

Micros

Microsoft Office

Descrição da oferta de emprego

Aloft San Francisco Airport is a vibrant and modern hotel located conveniently near the San Francisco International Airport. As a potential job applicant, you will be joining a dynamic team dedicated to providing exceptional guest experiences. The hotel boasts contemporary design, cutting-edge technology, and a fun, energetic atmosphere. As a part of the Aloft team, you will have the opportunity to engage with diverse guests from all over the world and work in a fast-paced, customer-focused environment. With a range of roles available, including front desk, housekeeping, food and beverage, and more, Aloft San Francisco Airport offers exciting opportunities for career growth and development. Join us in delivering exceptional hospitality and become a part of our enthusiastic team at Aloft San Francisco Airport!

Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $80,000.00 - USD $85,000.00 /Yr.