Front Office Manager

Aloft San Francisco Airport; Millbrae (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision coverage

Teledoc services

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Aloft San Francisco Airport is seeking a results-driven Front Office Manager to lead our front desk operations and ensure outstanding guest service. You will oversee a team of front desk agents and collaborate with other departments to create a smooth guest journey.

You will manage HR functions including recruiting, orientation, training, coaching, and performance reviews to maintain a motivated staff. This role demands strong communication, leadership, and hospitality expertise in a fast-paced

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and guest services to ensure a seamless guest experience.
• Supervise and coach front desk agents; collaborate with other departments.
• Coordinate recruiting, orientation, training, and performance reviews.
• Maintain a skilled and motivated workforce and monitor service quality.

Skills

Front desk management

Leadership

Communication

English fluency

Hotel software

Attention to detail

Customer service

Cash handling

Flexible scheduling

Tools

Opera PMS

Micros

Microsoft Office

Job description

Property Description

Aloft San Francisco Airport is a vibrant and modern hotel located conveniently near the San Francisco International Airport. As a potential job applicant, you will be joining a dynamic team dedicated to providing exceptional guest experiences. The hotel boasts contemporary design, cutting-edge technology, and a fun, energetic atmosphere. As a part of the Aloft team, you will have the opportunity to engage with diverse guests from all over the world and work in a fast-paced, customer-focused environment. With a range of roles available, including front desk, housekeeping, food and beverage, and more, Aloft San Francisco Airport offers exciting opportunities for career growth and development. Join us in delivering exceptional hospitality and become a part of our enthusiastic team at Aloft San Francisco Airport!

Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $80,000.00 - USD $85,000.00 /Yr.