Front Office Leader: Elevate Guest Experience & Team

Margaritaville; Millbrae (CA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Aloft San Francisco Airport is seeking a Front Office Manager to lead our front desk team and ensure exceptional guest service at this airport-adjacent property.

You will recruit, train, coach, and evaluate staff, while coordinating with other departments to deliver a smooth, positive guest experience in a fast-paced environment. Strong communication and software proficiency are essential.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Responsibilities

• Oversee front desk operations and guest service standards.
• Lead and develop a team of front desk agents to ensure seamless check-in/out.
• Collaborate with other departments to optimize guest experiences and resolve issues.

Skills

Leadership

Communication

English fluency

Multi-tasking

Tools

Opera PMS

Micros

Microsoft Office

Job description

Aloft San Francisco Airport is seeking a Front Office Manager to lead our front desk team and ensure exceptional guest service at this airport-adjacent property.

You will recruit, train, coach, and evaluate staff, while coordinating with other departments to deliver a smooth, positive guest experience in a fast-paced environment. Strong communication and software proficiency are essential.