Front Desk Supervisor | Palihotel Melrose

Palihotel Melrose; Los Angeles (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k) retirement plan

Paid time off and holiday pay

Career advancement opportunities

Employee discounts on hotels andDining

Job summary

Palihotel Melrose seeks a Front Desk Supervisor to support the Hotel Manager and oversee Front Desk, Valet, Housekeeping, and maintenance teams. You will help maintain outstanding guest experiences and a positive team environment in our boutique Melrose property.

Responsibilities include leading daily operations, conducting team meetings, and ensuring SOP compliance while addressing guest concerns and driving service recovery. Flexibility for varied shifts and luxury-hotel standards is essential.

Qualifications

• Minimum two years of experience in a similar role, preferably luxury hotels.
• Strong leadership and guest-service orientation.
• Willingness to work flexible shifts including weekends and holidays.
• Proactive in training and SOP adherence.
• Ability to manage guest issues and service recovery.

Responsibilities

• Assist in managing all hotel operations to ensure smooth guest experiences.
• Create a warm, inviting atmosphere to convert guests into regulars.
• Hold regular team meetings to update SOPs and hotel happenings.
• Ensure compliance with operating controls, policies, and service standards.
• Lead on guest complaints and oversee service recovery procedures.
• Develop improvement actions with management and pursue cost savings.
• Coordinate procurement of operating supplies and equipment.
• Oversee third-party vendor relationships for essential services.
• Lead team training and coordinate daily activities and schedules.
• Supervise on-shift team members and liaise with the manager.

Skills

Leadership

Customer Service

Team Coordination

Scheduling Flexibility

Hospitality Knowledge

Communication

Job description

FRONT DESK SUPERVISOR | PALIHOTEL MELROSE

POSITION PROFILE:

We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive environment for our team.

ABOUT PALIHOTEL MELROSE:

Palihotel Melrose is a boutique hotel offering 33 intimate, fun, and comfortable guest rooms, a Lobby Lounge, The Hart and the Hunter, and an inviting outdoor courtyard. Palihotel Melrose is located in the heart of Melrose Shopping District, a vibrant and dynamic area known as one of Los Angeles' most popular and trendsetting destinations for entertainment, dining, and shopping.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in guest experiences, we invite you to join our team at Palihotel Melrose!

THE TASK AT HAND:

• Assisting with the management of all operational functions of the hotel to ensure a smooth operation and a great guest experience.

• Creating a warm, friendly, and inviting atmosphere that turns first-time hotel guests into regulars.

• Holding regularly scheduled meetings with team members to keep all departments updated on SOPs, new happenings, and other essential details.

• Ensuring full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards.

• Assisting with all key property issues including customer service.

• Taking the lead on guest complaints and overseeing service recovery procedures.

• Ensuring all decisions are made in the best interest of the hotels and management.

• Liaising with hotel manager in developing and implementing improvement actions and carry out cost savings.

• Assisting with the procurement of operating supplies and equipment.

• Managing third-party vendor relationships for essential equipment and services.

• Leading the charge with training key team members.

• Coordinating with team members to seamlessly execute special activities and daily functions.

• Arranging the weekly team member schedule.

• Supervising all on-property team members while on shift.

• Becoming a friendly face for hotel guests and team members alike, ensuring colleagues remain accountable for their responsibilities while taking ownership over guest issues and recovery.

• Leading team members in a positive, effective, and upbeat manner.

• Responding promptly to audits to ensure continual improvement is achieved.

WHAT WE'RE LOOKING FOR:

• Has a strong working knowledge of and passion for hospitality.

• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.

• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancy.

• Displays a strong hands-on approach.

• Thinks critically and objectively.

• Guest service oriented

• Strong knowledge of cleaning products

• Perform any other reasonable duties as required by management.

• Must be able to work a flexible schedule and shifts including weekends & holidays.

• Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs. Stand or walk a minimum of eight hours.

• Minimum two years experience in similar position, preferably a luxury hotel setting

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.

• 401(k) retirement plan (future you will love this one!)

• Paid time off, holiday pay, and sick pay when you’re under the weather.

• Career advancement in an organization committed to helping star employees thrive.

• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.

• Professional development that sets you up for success across multiple hospitality career paths.

• A collaborative work environment where your creative ideas can come to fruition.

• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)

• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

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