Hospitality Front Desk Supervisor

Blackberry Mountain; Walland (TN); On-site; USD 30,000 - 34,000; Full time

Job summary

Blackberry Mountain in Walland, TN is seeking a Lodging Supervisor to oversee Front Desk and Guest Services, ensure guest questions and requests are handled promptly, and maintain daily operations across shifts. The role requires a high school diploma or equivalent (college degree preferred), 1–2 years in hospitality or customer service, and strong communication.

Must be prepared for weekend/holiday schedules, and the position involves lifting up to 50 lbs and working outdoors when needed.

Qualifications

• High School diploma or equivalent.
• College degree preferred.
• 1-2 years of Hospitality or customer service experience.
• Computer skills in Windows applications.

Responsibilities

• Oversee daily Front Desk and Guest Services operations.
• Handle guest questions, problems, and requests.
• Assist Manager on Duty and supervise Front Desk Agents.
• Maintain accurate guest profiles and billing; resolve disputes.
• Ensure smooth check-ins and check-outs and proper welcome packets.

Skills

Communication skills

Education

High School diploma

College degree preferred

Hospitality experience 1-2 years

Windows skills

Job description

Blackberry Mountain in Walland, TN is seeking a Lodging Supervisor to oversee Front Desk and Guest Services, ensure guest questions and requests are handled promptly, and maintain daily operations across shifts. The role requires a high school diploma or equivalent (college degree preferred), 1–2 years in hospitality or customer service, and strong communication.

Must be prepared for weekend/holiday schedules, and the position involves lifting up to 50 lbs and working outdoors when needed.