PM Front Desk Supervisor - Guest Services

Blackberry Mountain; Walland (TN); On-site; USD 30,307 - 34,440; Full time

Job summary

Blackberry Mountain in Walland, Tennessee is seeking a PM Front Desk Supervisor to oversee front desk functions and daily operations, including guest questions, problems, and needs related to lodging or food and beverage.

The position carries an hourly rate of 22.00 to 25.00 and requires a High School diploma or equivalent with 2-3 years of hospitality or customer service experience. Proficiency with MS Office and POS systems, plus Opera PMS knowledge, is expected.

Qualifications

• High School diploma or equivalent.
• 2-3 years of Hospitality or Customer Service experience.
• Basic understanding in MS Office Programs and Point of Sale System.

Responsibilities

• Answer and respond to guests' requests and individual needs promptly.
• Maintain a keen understanding of Opera functions.
• Resolve billing questions or concerns.
• Check hotel availability & assist with making reservations.
• Lead the Front Desk Team by example.

Skills

Customer service

Communication skills

Guest relations

Education

High School diploma or equivalent

Tools

MS Office

POS system

Opera PMS

Job description

Blackberry Mountain in Walland, Tennessee is seeking a PM Front Desk Supervisor to oversee front desk functions and daily operations, including guest questions, problems, and needs related to lodging or food and beverage.

The position carries an hourly rate of 22.00 to 25.00 and requires a High School diploma or equivalent with 2-3 years of hospitality or customer service experience. Proficiency with MS Office and POS systems, plus Opera PMS knowledge, is expected.