Hospitality-Focused Facilities Coordinator

JLL; San Jose (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

JLL is seeking a Facilities Coordinator to be the primary liaison for workplace operations, delivering exceptional client experiences through proactive communication and top-tier service. You will engage with employees and guests, maintain spaces, and support operations with a hospitality mindset.

The role requires daily site walks, strong organizational skills, and collaboration with Facilities, Engineering, and Project Management teams, including external vendors.

Qualifications

• HS diploma or GED required.
• 3 to 5 years of experience in hospitality, tourism, events operations, property management, or related field.
• Excellent verbal and written communication skills; professional at all levels.
• Proficiency with Microsoft Office tools, specifically Excel, Word, and PowerPoint.

Responsibilities

• Walk the site for at least four hours daily to engage with customers and build hospitality-driven relationships.
• Use a detailed daily site walk checklist to identify maintenance defects and remediate hazards promptly.
• Ensure meeting rooms and collaboration spaces are ready-to-use and office equipment is functioning properly.
• Act as main point of contact for customer inquiries and respond within one day, prioritizing urgent matters.
• Collaborate with Facilities Management, Engineering, and Project Management, plus vendors, to support workspace functionality.
• Perform hands-on administrative duties, stock pantries, manage workplace policies, and consolidate feedback into monthly reports.
• Foster a welcoming, efficient workplace and champion inclusivity across teams.

Skills

Customer service

Verbal communication

Written communication

Organization

Time management

Education

HS diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

JLL is seeking a Facilities Coordinator to be the primary liaison for workplace operations, delivering exceptional client experiences through proactive communication and top-tier service. You will engage with employees and guests, maintain spaces, and support operations with a hospitality mindset.

The role requires daily site walks, strong organizational skills, and collaboration with Facilities, Engineering, and Project Management teams, including external vendors.