Hospitality Facilities Operations Manager

Holiday Inn Club Vacations; Williamsburg (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Matching 401K

Growth & Developmental Opportunities

Medical, Dental & Vision Benefits

Employee Assistance Program

Paid Time Off

Travel Benefits & Discounted Vacations

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations is seeking a Manager of Facilities Operations to bring the brand promise to life through excellence in asset management. You will lead maintenance, grounds, housekeeping partnerships, fleet, and laundry operations, acting as a guest advocate and advisor to the General Manager.

You will coach technicians and grounds staff, manage staffing and budgets, and drive continuous improvement in guest satisfaction through brand-aligned decisions and proactive problem solving.

Qualifications

• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast-paced setting
• Strong written and verbal communications skills in English required
• 3 years hospitality maintenance engineering management experience
• 1 year leading front line staff

Responsibilities

• Develop PDPs, evaluate performance, and coach maintenance staff and grounds personnel.
• Analyze staffing, targets and resources to achieve results; manage engagement plans and succession.
• Lead brand-centered decisions; use guest feedback to improve guest satisfaction and resolve issues.
• Promote and reinforce a brand culture; model brand behaviors and balance budgets with team and guest success.
• Oversee preventative care, maintenance repairs, and manage vendor contracts for regulated skills.
• Implement brand programs and maintenance strategies, budgeting, and owner value initiatives.
• Develop departmental budgets and allocate resources to meet financial goals.
• Operate department within budgetary guidelines.

Skills

Brand leadership

Coaching & development

Guest feedback analysis

Staffing & performance planning

Budgeting & cost control

English communication

Education

High school diploma

Engineering degree or trades training

Job description

Holiday Inn Club Vacations is seeking a Manager of Facilities Operations to bring the brand promise to life through excellence in asset management. You will lead maintenance, grounds, housekeeping partnerships, fleet, and laundry operations, acting as a guest advocate and advisor to the General Manager.

You will coach technicians and grounds staff, manage staffing and budgets, and drive continuous improvement in guest satisfaction through brand-aligned decisions and proactive problem solving.