Facilities Operations Manager

Holiday Inn Club Vacations Incorporated; New Orleans (LA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Growth Opportunities

401K

Health Dental Vision

EAP

PTO

IHG Discounts

Tuition Reimbursement

Company Culture

Job summary

Holiday Inn Club Vacations Incorporated seeks a seasoned maintenance engineering leader to oversee asset management and guest-focused operations. This role advises the General Manager and directs maintenance, facilities, grounds, housekeeping partnerships, fleet, warehouse and laundry functions to ensure safe, high-quality facilities and excellent guest experiences.

Core responsibilities include developing staff PDPs, optimizing budgets, and aligning maintenance practices with brand standards.

Qualifications

• High school diploma required.
• College degree or trade training in the engineering discipline preferred.
• 3 years hospitality maintenance engineering management experience.
• 1 year leading front line staff.
• Strong written and verbal communications in English.

Responsibilities

• Develop PDPs and coach maintenance technicians and grounds staff.
• Analyze staffing and resources; manage engagement plans and succession.
• Lead with brand-centered decisions; use guest feedback to improve satisfaction.
• Promote a brand culture and deliver the branded guest experience.
• Oversee preventative maintenance and manage vendor contracts for regulated skills.
• Implement maintenance programs, budgeting and owner value initiatives.
• Develop departmental budgets and allocate resources to hit goals.
• Operate the department within budgetary guidelines.

Skills

Hospitality maintenance management

Leadership of front line staff

English communications

Problem solving

Education

High school diploma

College degree or trade training in engineering

State certification or licensing

Job description

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

COMPANY BENEFITS:

• Bi-Weekly Pay


• Growth Opportunities


• 401K


• Comprehensive Benefits - Health, Dental and Vision Plans.


• EAP - Employee Assistance Program


• PTO - Paid Time Off


• Discounts through IHG including additional discounted employee benefits through our company Perks website


• Tuition Reimbursement & Continuing Education Courses


• Outstanding Company Culture

This position will be responsible for bringing the brand promise to life through excellence in all facets of asset management. This position serves as a guest advocate and key advisor to the General Manager, and leads some or all of the operations of maintenance engineering, facilities maintenance, grounds, housekeeping partnership, fleet, warehouse and/or laundry departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the facilities and the life and safe operation of assets.

ESSENTIAL DUTIES AND TASKS:

• Development of PDPs, evaluation and active coaching to develop Brand hearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development [Individual Performance management]


• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning.


• Demonstrate Brand hearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases. [Guest relations/satisfaction]


• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success. [Brand culture]


• Teach and inspect for quality delivery of preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs. Manage contracts with outsourced vendors for regulated skills (elevator, electrician, roof repairs, etc.)


• Implement brand programs and maintenance strategies, standards, reserves planning, stewardship of maintenance budgets, and focused ways of working that result in owner value and guest satisfaction.


• Development of departmental budgets and allocation of resources to meet financial goals.


• Operate department successfully within budgetary guidelines.

QUALIFICATIONS:

• High school diploma required


• College degree or trade training in the engineering discipline preferred


• 3 years hospitality maintenance engineering management


• 1 years leading front line staff


• Working knowledge of maintenance engineering management and building physical plant systems


• Demonstrated basic project management


• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting


• Strong demonstrated written and verbal communications skills in English required


• May require certain current state certification or licensing

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.