Hospitality Experience Lead: Elevate Guest Experience

Compass Group, North America; San Francisco (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, is seeking a Hospitality Experience Manager for the San Francisco area. You will partner with the Corporate Director of Hospitality and Regional Hospitality Champion to drive initiatives that enhance guest experience and support hospitality excellence for premier clients.

You will develop and execute hospitality training, measure guest satisfaction, and collaborate with operations, culinary, HR, and

Qualifications

• Three or more years managing high-profile initiatives in marketing/communications/learning & development.
• College or graduate degree in business, marketing, communications, or related field.
• Strong interpersonal communication and ability to work with multiple departments.

Responsibilities

• Initiates customer satisfaction surveys and focus groups to gauge hospitality at the unit.
• Analyzes data and develops action plans based on facts to improve quality of service.
• Supports the operational and culinary teams with strategies to drive hospitality excellence.
• Manages the pre meal experience with operations managers.
• Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates.
• Builds and maintains strong relationships across the organization and with key clients.
• Identifies improvement opportunities by staying current on customer/industry trends.
• Monitors customer satisfaction KPIs at the unit level to ensure ROI.

Skills

Interpersonal communication

Time management

Attention to detail

Presentation skills

Problem solving

Collaboration

Adaptability

Education

College or graduate degree in business, marketing, communications or related field

Tools

PowerPoint

MS Office

Job description

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, is seeking a Hospitality Experience Manager for the San Francisco area. You will partner with the Corporate Director of Hospitality and Regional Hospitality Champion to drive initiatives that enhance guest experience and support hospitality excellence for premier clients.

You will develop and execute hospitality training, measure guest satisfaction, and collaborate with operations, culinary, HR, and