Guest Experience Leader - Drive Memorable Park Moments

Story Land; Lancaster (Lancaster County); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Story Land as a Guest Experience Manager responsible for managing guest services, admissions, and team leadership in Lancaster, PA. This role requires exceptional customer service skills and a strong ability to lead and motivate diverse teams.

Candidates should have relevant supervisory experience and a commitment to creating memorable experiences for guests. A Bachelor's degree and experience in amusement parks are preferred.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3-5 years of experience in a relevant role.
• 2+ years supervisory experience leading a team.

Responsibilities

• Oversee admissions, parking, and guest services teams.
• Deliver exceptional customer service and maintain guest satisfaction.
• Manage and control financial aspects of departments effectively.

Skills

Customer service skills

Team leadership

Communication skills

Problem-solving abilities

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Join Story Land as a Guest Experience Manager responsible for managing guest services, admissions, and team leadership in Lancaster, PA. This role requires exceptional customer service skills and a strong ability to lead and motivate diverse teams.

Candidates should have relevant supervisory experience and a commitment to creating memorable experiences for guests. A Bachelor's degree and experience in amusement parks are preferred.