Hospitality-Driven Workplace Experience Lead

Thuma; San Francisco (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical, dental, vision

Equity: stock option plan

Flexible PTO

13 company holidays

Employee discount: 40%

Cell phone stipend

Commute reimbursement

Product credit upon joining

Job summary

Thuma is seeking a highly organized Workplace Experience Lead to own the day-to-day operations of our Presidio/San Francisco headquarters. You will blend office management, hospitality, employee engagement, facilities coordination, and event execution to create an exceptional work environment.

The role sits in the People team and partners with IT, Recruiting, and cross-functional groups. It is onsite five days per week in San Francisco.

Qualifications

• 3–5+ years of experience in Office Management, Workplace Experience, Hospitality, Facilities Coordination, or Administrative Operations.
• Hospitality mindset with passion for welcoming and supporting people.
• Exceptional organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication and strong customer service.
• Experience coordinating vendors, facilities, workplace services, and events.

Responsibilities

• Own the daily operations of the San Francisco headquarters and ensure office is organized, stocked, clean, and efficient.
• Champion a hospitality-first culture for employees, customers, candidates, vendors, and visitors.
• Coordinate onboarding materials, office tours, and welcome experiences for new hires.
• Plan and execute employee engagement initiatives and workplace events.
• Manage vendors (janitorial, coffee, supplies, plants) and ensure service quality.
• Coordinate building maintenance, repairs, and safety, with documentation.
• Oversee office inventory, purchasing, shipping, mail, and supplies.
• Support office moves, workspace setup, and conference room readiness.
• Develop and maintain workplace procedures and checklists for consistency.

Skills

Office management

Workplace experience

Hospitality mindset

Facilities coordination

Event coordination

Vendor management

Communication

Organization

Tools

Google Workspace

Slack

Workplace collaboration tools

Job description

Thuma is seeking a highly organized Workplace Experience Lead to own the day-to-day operations of our Presidio/San Francisco headquarters. You will blend office management, hospitality, employee engagement, facilities coordination, and event execution to create an exceptional work environment.

The role sits in the People team and partners with IT, Recruiting, and cross-functional groups. It is onsite five days per week in San Francisco.