Hospitality-Driven Retail Sales Pro

Macy's; Tacoma (WA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to blend friendly hospitality with effective selling on the sales floor or fitting rooms. You will understand customer needs, provide personalized recommendations, and connect them with products and services while maintaining a welcoming, organized shopping space.

The role emphasizes achieving selling goals through customer engagement, product knowledge, and a genuine approach to service, making every visit meaningful for shoppers.

Qualifications

• Customer-focused hospitality and ability to engage customers.
• Strong communication and listening skills in a retail setting.
• Ability to meet sales targets through upselling and product knowledge.

Responsibilities

• Greet & connect with customers in a friendly and genuine way.
• Recommend product by asking questions to identify customer needs and inspire purchases.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer's shopping journey, celebrate purchases and share in their excitement.
• Master store products, services, loyalty programs, and Macy's sales systems to help customers find what they need.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution and pricing accuracy; process markdowns timely.

Skills

Customer service

Hospitality

Communication

Sales-oriented

Job description

Macy's is seeking a Retail Selling Colleague to blend friendly hospitality with effective selling on the sales floor or fitting rooms. You will understand customer needs, provide personalized recommendations, and connect them with products and services while maintaining a welcoming, organized shopping space.

The role emphasizes achieving selling goals through customer engagement, product knowledge, and a genuine approach to service, making every visit meaningful for shoppers.