Hospitality-Driven Outside Operations Lead - Golf Club

CC of the Rockies; Edwards (CO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Medical, dental, and vision insurance

401(k) or retirement program

Paid time off

Employee meals

Golf privileges

Professional development opportunities

Uniforms and/or uniform allowance

Job summary

CC of the Rockies in Edwards, CO seeks an Outside Operations Manager to lead all outside golf services and deliver a warm, personalized experience from arrival to departure.

This role oversees bag handling, cart operations, staging, practice facility support, and presentation standards while coaching a diverse team and coordinating with Golf Shop and maintenance to ensure seamless member service.

Qualifications

• Minimum of 2 years of experience in golf operations, outside services, caddie operations, private clubs, resorts, or luxury hospitality.
• Previous experience in a private golf club or high-end resort environment is highly desirable.
• Strong understanding of golf etiquette, member service, and outside golf operations.
• Proven ability to lead, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Professional appearance and demeanor.

Responsibilities

• Serve as a highly visible ambassador of the club, consistently providing warm, personalized, and anticipatory service.
• Welcome members and guests upon arrival and ensure a seamless transition into their golf experience.
• Develop a strong knowledge of member preferences, names, routines, and service expectations.
• Anticipate member needs and proactively resolve service issues with professionalism and discretion.
• Maintain the highest standards of courtesy, appearance, communication, and hospitality.
• Create a welcoming and energetic atmosphere while respecting the privacy and expectations of club members.
• Oversee the daily operations of the outside services department, including golf cart fleet and staging, bag storage and handling, bag drop, practice facility support, and equipment upkeep.
• Coordinate with Golf Shop, Caddie Program, Golf Course Maintenance, Food & Beverage, and other departments to provide a seamless member experience.
• Recruit, train, coach, schedule, and supervise outside-service staff.
• Establish clear service standards and hold team members accountable for meeting them.
• Conduct daily staff meetings and service briefings.
• Develop employees through ongoing training in hospitality, golf operations, safety, and club standards.
• Create a positive, professional, team-oriented work environment.

Skills

Communication skills

Interpersonal skills

Organization

Professional demeanor

Customer service

Leadership

Problem solving

Job description

CC of the Rockies in Edwards, CO seeks an Outside Operations Manager to lead all outside golf services and deliver a warm, personalized experience from arrival to departure.

This role oversees bag handling, cart operations, staging, practice facility support, and presentation standards while coaching a diverse team and coordinating with Golf Shop and maintenance to ensure seamless member service.