Hospitality-Driven Guest Service Specialist

Hilton; Milpitas (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Embassy Suites by Hilton Milpitas Silicon Valley is seeking a Guest Service Agent to welcome guests, check them in/out, and provide local information with a warm, professional demeanor. You will promote hotel services and handle guest requests with urgency to ensure memorable stays.

The role requires flexible scheduling, strong English communication, and a passion for hospitality. Previous front desk or customer service experience is a plus, contributing to a smooth, guest-focused operation.

Qualifications

• Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette.
• A genuine passion for hospitality and a commitment to delivering exceptional guest service.
• Previous customer service and/or hotel front desk experience is a plus.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Customer service

Front desk experience

English communication

Hospitality passion

Job description

Embassy Suites by Hilton Milpitas Silicon Valley is seeking a Guest Service Agent to welcome guests, check them in/out, and provide local information with a warm, professional demeanor. You will promote hotel services and handle guest requests with urgency to ensure memorable stays.

The role requires flexible scheduling, strong English communication, and a passion for hospitality. Previous front desk or customer service experience is a plus, contributing to a smooth, guest-focused operation.