Hospitality-Driven Front Desk Agent (Part-Time)

Crestline Hotels & Resorts; Urbana (IL); On-site; USD 16,531 - 20,664; Part time

Job summary

Crestline Hotels & Resorts is seeking a Part-Time Front Desk Agent at Hampton Inn Champaign/Urbana. The ideal candidate will be polished and service-driven, creating memorable first impressions and delivering seamless check-ins.

This role includes assisting guests with check-in/check-out, answering phones, and handling special requests. Candidates should have a high school diploma and one year of hotel experience, along with basic computer skills. Join us to enhance our guest experience!

Qualifications

• One year previous experience in a similar position in a hotel.
• Ability to handle guest complaints and resolve issues effectively.
• Ability to maintain positive guest relations at all times.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer and process all phone calls received.
• Maintain complete knowledge of hotel features and services.
• Process all guest check-ins and check-outs accurately.

Skills

Customer service skills

Problem-solving skills

Attention to detail

Communication skills

Education

High School Graduate or General Education Degree (GED)

Tools

Basic computer skills

Job description

Crestline Hotels & Resorts is seeking a Part-Time Front Desk Agent at Hampton Inn Champaign/Urbana. The ideal candidate will be polished and service-driven, creating memorable first impressions and delivering seamless check-ins.

This role includes assisting guests with check-in/check-out, answering phones, and handling special requests. Candidates should have a high school diploma and one year of hotel experience, along with basic computer skills. Join us to enhance our guest experience!