Hospitality-Driven Customer Solutions Internship

The Restaurant Store; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Company Discounts

Job summary

The Restaurant Store in Lancaster, PA is seeking a Customer Solutions Intern who thrives on delivering friendly, reliable support to foodservice professionals. This role emphasizes customer loyalty, accurate order updates, and collaboration across teams to grow our online business.

You will learn about the foodservice industry, assist customers by phone, email, and chat, and help guide them through our website while contributing to important internal projects.

Qualifications

• No degree required; relevant skills and experience valued.
• Experience in customer service or hospitality preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide friendly, efficient, and accurate solutions for customers with the goal of loyalty and increased sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions.
• Ensure customers have complete, up-to-date order status information.
• Communicate product or service issues within Customer Solutions and with relevant departments.
• Foster a team-oriented environment with a positive, professional attitude.
• Remain flexible and adapt to change as the company grows.
• Take initiative and think strategically to help The Restaurant Store lead online foodservice.
• Learn about the foodservice industry and our products.
• Communicate with customers via phone, email, and chat.
• Guide customers through the website with online shopping assistance.
• Complete department projects as needed.

Skills

Customer service

Communication skills

Problem solving

Team player

Work ethic

Job description

The Restaurant Store in Lancaster, PA is seeking a Customer Solutions Intern who thrives on delivering friendly, reliable support to foodservice professionals. This role emphasizes customer loyalty, accurate order updates, and collaboration across teams to grow our online business.

You will learn about the foodservice industry, assist customers by phone, email, and chat, and help guide them through our website while contributing to important internal projects.