Customer Solutions Internship - Spring 2027

The Restaurant Store; Lancaster (Lancaster County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Company Discounts

On-Site Fitness Centers

Dog-friendly Offices

Job summary

The Restaurant Store in Lancaster, PA is seeking a Customer Solutions Intern to assist with customer queries and order status across phone, email and chat channels. You will learn about the foodservice industry while helping customers find the right products and services to meet their purchasing needs.

You will work in-office at our Lancaster, PA location, collaborating with the Customer Solutions team to foster customer loyalty and growth.

Qualifications

• No degree required; relevant skills and experience valued.
• Strong communication and hospitality mindset.
• Willingness to learn about the foodservice industry.
• Able to work in-office at Lancaster, PA.

Responsibilities

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions.
• Ensure that customers always have the most complete and up-to-date information about the status of their orders.
• Communicate product or service issues as they arise within the Customer Solutions department, as well as with any additional relevant departments.
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company.
• Be willing to remain flexible and adapt to change as we continue to grow as a company.
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry.
• Learn about the foodservice industry and the products that we sell.
• Communicate with customers through phone, email and chat about their order status and available products.
• Guide customers through the website, while providing online shopping assistance and product help.
• Complete relevant department projects as needed

Skills

Communication skills

Customer empathy

Problem solving

Independent work

Team collaboration

Ambition to excel

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as a Customer Solutions Intern. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Customer Solutions Intern, you will:

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as with any additional relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email and chat about their order status and available products
• Guide customers through the website, while providing online shopping assistance and product help

Complete relevant department projects as needed

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Unspecified

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

We are looking for driven, motivated candidates who:

• Show passion for helping people sustain and grow their restaurant business
• Demonstrate the ability to learn and problem solve while handling multiple priorities
• Can work well independently or as part of a cohesive team
• Have a strong work ethic
• Provide excellent communication
• Can work in-office from our Lancaster, PA, offices
• Bring ambition to excel at one of PA's fastest-growing companies

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• 401(k) matching
• Employee Assistance Program
• Company Discounts

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices