Customer Solutions Representative - Hybrid

Clark Associates, Inc.; Lancaster (Lancaster County); Hybrid; USD 34,000 - 45,000; Full time

Job summary

The Restaurant Store, part of Clark Associates, Inc., is seeking a Customer Solutions Representative to deliver friendly, accurate support across phone, email, and chat. You will help maintain loyalty and drive sales while guiding customers through our online platform and addressing order status inquiries.

Join a fast-growing team in Pennsylvania, providing hospitality and strategic issue resolution to foodservice professionals worldwide.

Qualifications

• Strong communication and hospitality mindset.

Responsibilities

• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions.
• Ensure that customers always have the most complete and up-to-date information about the status of their orders.
• Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments.
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company.
• Be willing to remain flexible and adapt to change as we continue to grow as a company.
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry.
• Learn about the foodservice industry and the products that we sell.
• Communicate with customers through phone, email, and chat about their order status and available products.
• Guide customers through the website while providing online shopping assistance and product help

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Customer Solutions Representative, you will:

• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email, and chat about their order status and available products
• Guide customers through the website while providing online shopping assistance and product help