Hospitality-Driven Client Care & Ops Specialist

Olympia Stone; Indianapolis (IN); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Olympia Stone in Indianapolis is seeking a warm, organized Customer Care & Sales Support Specialist to be the friendly face of our front office. You’ll greet callers and visitors, confirm job details, and help ensure every project starts off right.

You’ll manage purchase orders, change orders, SPS entries, and our Stone Engage CRM, support Stone Consultants behind the scenes, and keep calendars and social media up to date. This is a collaborative, non-sales support role in a family-owned shop.

Formación

• Warm, organized front-office presence with a hospitality mindset.
• Accurate handling of purchase orders, change orders, and job files.
• Experience using CRM or order management systems and calendars.

Responsabilidades

• Answer our main phone line and greet walk-ins and showroom visitors.
• Carefully route calls and messages to the right person so no one is left waiting.
• Personally make an introductory call to every new customer and explain what happens next.
• Answer questions and help customers feel cared for from the first conversation.
• Walk the customer through the job’s scope of work and follow up on missing details.
• Follow up on missing job details handed off by Stone Consultants and pass back information clearly.
• Create and track purchase orders for brackets, sinks, and faucets; manage sealing PO and scheduling.
• Enter change orders in SPS and scan signed copies to the job file; mark material sold when contract and deposit are signed.
• Keep SPS and Google calendars accurate and easy to read for all team members.
• Keep front-office process documents current and pull reports as needed.
• Manage Stone Engage CRM and social media to keep the company visible.

Conocimientos

Hospitality mindset

Friendly persistence

Attention to detail

Calm organization

Systems discipline

Team-first attitude

Willingness to learn

Educación

High school diploma or equivalent

Herramientas

SPS

Stone Engage CRM

Google Calendar

Descripción del empleo

Olympia Stone in Indianapolis is seeking a warm, organized Customer Care & Sales Support Specialist to be the friendly face of our front office. You’ll greet callers and visitors, confirm job details, and help ensure every project starts off right.

You’ll manage purchase orders, change orders, SPS entries, and our Stone Engage CRM, support Stone Consultants behind the scenes, and keep calendars and social media up to date. This is a collaborative, non-sales support role in a family-owned shop.