Director of First Impressions & Office Coordination

HireBus Inc.; Indianapolis (IN); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Earned PTO

Paid holidays

Employer-paid life insurance

Employer-paid disability coverage

401(k) match

Descripción de la vacante

Smalling Masonry in Indianapolis seeks a Director of First Impressions to be the front line of customer experience. You will own communications from first contact, guide customers to appropriate services, and help the team maintain accurate scheduling and notes.

Ideal candidates bring strong customer service and administrative skills, excel at multitasking, and communicate professionally. This is a full-time on-site role with a family-oriented office culture.

Formación

• Strong customer service, office, admin, receptionist, or scheduling experience.
• Excellent phone communication and people skills.
• Strong attention to detail.
• Ability to multitask without losing accuracy.
• Ability to work independently and as part of a team.
• Strong follow-through and ownership.
• Reliable attendance and punctuality.
• Professional, calm, and confident communication.
• Home service, trades, construction office, or dispatch/scheduling experience is a plus, but not required.

Responsabilidades

• Answer incoming calls with confidence, warmth, and professionalism.
• Familiarize yourself with details about our products and services to provide accurate information.
• Offer customer appropriate guidance to services needed based on information.
• Schedule service and estimate appointments accurately.
• Process customer payments.
• Respond to customer texts, voicemails, emails, and website inquiries.
• Gather detailed customer information and enter clear, useful notes.
• Help keep jobs, follow-up, and communication organized.
• Support the field team with accurate scheduling and handoff information.
• Reconcile payment accounts.
• Track lead and advertising sources including tagging customer profiles accurately.
• Provide excellent customer relationship support from first contact through follow-up.
• Overcome objections from potential customers regarding scheduling, cost, etc
• Have a sense of urgency to respond to inbound leads from potential customers.
• Following up on satisfaction by making Happy Calls

Conocimientos

Customer service

Office administration

Scheduling

Phone communication

Attention to detail

Multitasking

Independent and teamwork

Descripción del empleo

Smalling Masonry in Indianapolis seeks a Director of First Impressions to be the front line of customer experience. You will own communications from first contact, guide customers to appropriate services, and help the team maintain accurate scheduling and notes.

Ideal candidates bring strong customer service and administrative skills, excel at multitasking, and communicate professionally. This is a full-time on-site role with a family-oriented office culture.