Hospitality-Driven Banker: Elevate Client Experiences

Aumni; Indiana; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences at the branch. You will greet clients, assist with accounts, and guide them in using Chase technology to meet their financial goals. The role emphasizes hospitality, trust, and collaborative service within a diverse team.

Responsibilities include account servicing, opening new accounts, and ensuring compliance with policies and regulations, supported by a strong customer-service focus and product knowledge.

Qualifications

• Put clients first and deliver attentive, friendly service.
• Build trusted relationships with clients.
• Engage clients with clear, polite communication.
• Resolve client issues quickly with care.
• Collaborate with the team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations with account servicing and new accounts, following policies and regulatory requirements.
• Educate clients on day-to-day banking and technology options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Execute branch operations, including cash handling devices, while following bank policies.

Skills

Client service

Empathy

Active listening

Product knowledge

Teamwork

Attention to detail

Communication

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences at the branch. You will greet clients, assist with accounts, and guide them in using Chase technology to meet their financial goals. The role emphasizes hospitality, trust, and collaborative service within a diverse team.

Responsibilities include account servicing, opening new accounts, and ensuring compliance with policies and regulations, supported by a strong customer-service focus and product knowledge.