hospitality day ambassador

Another Star; Washington (District of Columbia); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental and vision

401K

Stay discounts

Meals on shift

Employee travel opportunities

Employee assistance program

Job summary

citizenM is looking for a flexible, upbeat ambassador who can juggle customer service, reception, concierge, barista and kitchen tasks in Washington DC. You’ll be immersed in hospitality, greet guests warmly, assist with self check-in, serve local bites and coffee, and help guests with local recommendations.

No rigid box – bring your personality and a can-do attitude. Typical shifts are morning or evening, weekend availability is required.

Qualifications

• Fluent English required for guest interactions and team communication.
• A genuine, outgoing attitude with a passion for hospitality.
• Availability to work weekend shifts, mornings and evenings.
• US citizenship or valid work authorization for the United States.

Responsibilities

• Warmly welcome guests and assist with self check-in and inquiries.
• Prepare and serve hot/cold local food; brew coffee and cocktails as needed.
• Maintain cleanliness of lounges and kitchen area; support concierge tasks.
• Act as a city ambassador with local recommendations and guest support.

Skills

Customer service

Hospitality

Multitasking

English fluency

Job description

Description

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Department: Hotels Employment Type: Permanent - Full Time Location: US, Washington D.C. Reporting To: hotel manager Compensation: $33.76 / hour

Description

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put humanity back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Washington DC team!

your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;


• Helping guests at the self check-in kiosks (we have no reception desk);


• Preparing and serving hot and cold local food;


• Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking


• Brewing delicious coffee or mixing a signature cocktail;


• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;ac


• Maintaining the living room and the canteen clean, and arranging food displays for the following shift;


• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills).

Typical shifts are: morning, evening

Morning: 7:00AM-3:30PM

Evening: 3:00PM-11:30PM

Availability to work weekends is required!

do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;


• A passionate attitude: Be optimistic and positive. You like to surprise and make people smile.

And you’ll need to

• A smart thinker: You thrive on turning traditional thinking on its head and want to do things first time right;


• Real caring: You want to do the right thing for our guests, your colleagues, community and for the planet;


• Fluent in English. Other language abilities are welcome too!


• A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)


• Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.

what's in it for you?

• Competitive pay of $33.76 per hour


• Medical, dental, vision benefits at an extremely low employee cost;


• Life insurance and 401K;


• Ability to expense up to €1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date).


• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.


• Extensive time off balance starting at 18 days in your first year


• An exclusive citizenM outfit


• Meal and coffee (or tea) on us during your shift break


• Employee Assistance Program (EAP)


• citizenM referral program - refer your talented friend or family member and get rewarded for it!


• Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here…)

In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.

Celebrating Diversity

citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

We Care About Your Privacy

Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.

One more thing...

Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.