Guest Services Coordinator

Reis-Nichols Jewelers; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K

Disability Insurance

Health Saving Account

Job summary

Reis‑Nichols Jewelers is seeking a Guest Services Coordinator to enhance the customer experience in a luxury retail setting. You will interact with clients in-store and by phone, prioritize multiple tasks, and support the sales team and leadership with store operations.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to work full-time in the United States. Some college experience or a degree is preferred, with a flexible schedule including

Qualifications

• 1‑2 years customer service experience required.
• High school diploma required.
• Some college experience or college degree preferred.
• Applicants must be authorized to work in the United States on a full‑time basis.

Responsibilities

• Provide exceptional customer service to clients and sales personnel to enhance the customer experience and help meet revenue goals.
• Assist customers in person and by phone, creating a welcoming environment.
• Support sales personnel with merchandise retrieval, tracing, and verification.

Skills

Customer service

Communication

Organization

Attention to detail

Flexibility

Education

High school diploma

Some college experience or degree preferred

Job description

As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture of integrity and respect. We promise high-quality merchandise and brands, and as a recipient of the Best Places to Work in Indiana, we strive to provide a dynamic environment in which employees can thrive and grow.

The Guest Services Coordinator supports the customer experience with a commitment to providing a personal and memorable experience for our clients. This role interacts with our clients in the store and on the phone, and needs to prioritize multiple administrative tasks, take initiative, and have fun providing a legendary experience for our external and internal clients. This role performs tasks to support the sales team and Reis‑Nichols leadership by following inventory processes and operations procedures.

Essential Functions

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, John Hardy, Roberto Coin, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more.
• Provides direct assistance to customers, both on the telephone and in person, creating a welcoming and inviting environment.
• Directly supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise.
• Provides administrative assistance to the daily operations of the store, including distribution of mail and other information, monitoring security measures, maintaining store appearance, running reports and evaluating data, etc.
• Takes and delivers accurate messages, including managing the general voice mail inbox.
• Provides administrative assistance to company leadership as needed.
• Other duties as assigned.

Schedule

Reis‑Nichols offers one of the best and most flexible work schedules in the retail industry. Normal store hours are 10 am until 6 pm weekdays, 10 am until 5 pm on Saturdays and we are closed on Sundays. Associates rotate evening and weekend hours, when possible, to ensure a balanced schedule for our valued staff. Hours may differ during events or peak holiday times.

Requirements

• High school diploma.
• 1‑2 years customer service experience required.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• Some college experience or college degree preferred.
• Retail experience in a luxury setting preferred.

Necessary Skills, Knowledge & Behavior

• Accountability, initiative, and personal ownership.
• Organization and the ability to prioritize multiple tasks.
• Enthusiasm and supportive of a team approach.
• Attention to detail and an appreciation for precision.
• Communicate clearly and effectively in written and verbal situations.
• Solid computer, math, communication, and critical thinking skills.
• The ability to work a flexible schedule, including Saturdays.

Physical Demands

• Dexterity in using computers, phones, and other office equipment.
• Requires long periods of sitting or standing and climbing of stairs.
• Some carrying of packages and boxes of inventory (up to 20 pounds).

Benefits

• 401K
• Disability Insurance
• Health Saving Account w/wellness incentive