Hospitality Communications Specialist

Hilton; Orlando (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP – stock purchase at discount

Paid parental leave

Mental health resources

Health & welfare benefits

Generous PTO

Job summary

Conrad Orlando, part of the Hilton family, is seeking a Communications Operator to handle guest calls with warmth and efficiency. You’ll uphold guest satisfaction by delivering timely information and coordinating with hotel services to ensure smooth operations.

Join a luxury resort setting with a strong emphasis on hospitality, teamwork, and caring guest experiences as part of the Conrad Orlando team.

Qualifications

• Experience providing phone-based guest assistance and information.
• Strong communication and interpersonal skills for diverse guests.
• Knowledge of hotel services, facilities, and local area helpful.

Responsibilities

• Provide exceptional phone support with a friendly attitude.
• Maintain up-to-date knowledge of hotel services and offerings.
• Support emergency response with accurate information to teams.
• Use PBX, CRM and hotel software to support daily operations.

Skills

Phone support

Customer service

Communication skills

Hospitality awareness

Tools

PBX system

CRM software

Job description

Conrad Orlando, part of the Hilton family, is seeking a Communications Operator to handle guest calls with warmth and efficiency. You’ll uphold guest satisfaction by delivering timely information and coordinating with hotel services to ensure smooth operations.

Join a luxury resort setting with a strong emphasis on hospitality, teamwork, and caring guest experiences as part of the Conrad Orlando team.