Hospitality Call Center Agent — Reservations & Guest Support

Table Mountain Casino Resort; Friant (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Table Mountain Casino Resort in Friant, CA is seeking a Call Center Operator to join our hospitality team. You will answer calls, provide information on hours, events and promotions, and route inquiries to appropriate departments, delivering courteous, accurate assistance to guests.

Requires a high school diploma, comfort with multi-line phone systems, and basic computer skills. This role supports daily guest services in a fast-paced environment and requires flexibility with shifts including

Qualifications

• High School Diploma or equivalent required.
• Experience with multi-line phone systems preferred.
• Proficiency with Word, Excel, Access and PowerPoint in a Windows environment.
• Ability to maintain confidentiality and professional relationships.
• Strong written and verbal communication skills.

Responsibilities

• Answer incoming calls promptly and courteously, determine caller purpose, and forward to the appropriate personnel.
• Provide information on hours, events and promotions to guests and the public.
• Maintain call logs and relay messages or transfer calls as needed.
• Support all departments with general clerical tasks and maintain knowledge of facilities and services.
• Follow hotel operation policies and maintain confidentiality of privileged information.

Skills

Phone etiquette

Multi-line phone system

Word, Excel, Access, PowerPoint

Effective communication

Confidentiality

Professional relationships

Independent work

Education

High School Diploma or equivalent

Job description

Table Mountain Casino Resort in Friant, CA is seeking a Call Center Operator to join our hospitality team. You will answer calls, provide information on hours, events and promotions, and route inquiries to appropriate departments, delivering courteous, accurate assistance to guests.

Requires a high school diploma, comfort with multi-line phone systems, and basic computer skills. This role supports daily guest services in a fast-paced environment and requires flexibility with shifts including