Hospitality Banker: Elevate Client Experiences with Tech

Next Frontier Capital; Fairfield (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Job summary

Chase is hiring an Associate Banker to deliver exceptional client experiences and build trusted relationships at the branch. You will greet clients, open accounts, and educate customers on Chase's digital tools, guiding them through everyday banking needs with attentiveness and care.

The role emphasizes strong communication, problem solving, and teamwork to meet customer goals and regulatory requirements while supporting branch success.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed expectations by servicing accounts and opening new ones while following policy and regulatory requirements.
• Educate clients on day-to-day banking using mobile apps, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with team support.
• Perform branch operations, including cash devices, while adhering to bank procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Learning quickly

English/Spanish fluency

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker to deliver exceptional client experiences and build trusted relationships at the branch. You will greet clients, open accounts, and educate customers on Chase's digital tools, guiding them through everyday banking needs with attentiveness and care.

The role emphasizes strong communication, problem solving, and teamwork to meet customer goals and regulatory requirements while supporting branch success.