Hospitality Associate - FULL TIME - Buffalo General Medical Center (various openings)

Kaleida Health; Buffalo (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Kaleida Health at Buffalo General Medical Center is seeking a Dietary Aide to ensure quality, accuracy, and timely delivery of patient trays while supporting diet-specific menus and the room service process.

The role requires strong communication with patients, visitors and staff; on-site work; a High School Diploma and at least one year in a customer service role. Weight handling up to 50 lbs and weekend/holiday rotation apply.

Qualifications

• Minimum one year in a customer service focused position.
• Must possess excellent communication and interpersonal skills.
• Must be able to understand verbal and written instructions, reason and make sound judgment.

Responsibilities

• Ensure quality, order accuracy and timely delivery of patient trays.
• Provide basic Information About Your Diet education materials and distribute diet-specific menus; explain room service process.
• Assist patients who cannot select themselves and complete floor stock and dietary tasks for assigned units.
• Maintain high communication with patients, visitors and hospital staff.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma

Job description

Department : BGMC Food and Nutrition

Location: Buffalo General Medical Center

Location of Job : US:NY:Buffalo

Work Type : Full-Time

Scheduled Work Hours: 37.5

Shift: varies

Job Description

To ensure the quality, order accuracy and timely delivery of patient trays.

Provide basic \"Information About Your Diet\" education materials, distribute diet specific menu, and explain room service program/ordering process. If patient is unable to select, will take appropriate measures for patient to have select menu. Completion of floor stock and any dietary related needs for their assigned unit.

High communication level with patient, visitor and hospital staff.

Education And Credentials

High School Diploma or equivalent.

Experience

Minimum one year in a customer service focused position required. Must possess excellent communication and interpersonal skills. Must be able to understand verbal and written instructions, reason and make sound judgment. Must have the ability to perform all competencies within the required time frames. Good basic mathematic skills.

Working Conditions

Essential

• Weight Requirement - Medium (up to 50 lbs)

Job Details

Standard Hours Bi-Weekly : 75.00

FTE: 1.000000

Weekend/Holiday Requirement: Yes

On Call Required : Yes

With Rotation: N/A

Work Arrangement : Onsite

Union Code : U08 - SEIU 1199 BGH Service Workers

Grade : S4

Pay Frequency : Bi-Weekly

Salary Rate: $ 18.13

• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!