Hospitality Associate

Kaleida Health; Buffalo (NY); On-site; USD 32,000 - 36,000; Part time

Job summary

Kaleida Health’s BGMC Food and Nutrition department seeks a part-time team member to ensure timely delivery of patient trays and provide basic diet information to patients. You will assist with menu selection when needed and coordinate with hospital staff to meet dietary needs. Strong communication with patients and staff is essential.

Standard shifts include 7a-5p, 7:30a-5:30p, and 8a-6p; onsite work with bi-weekly schedule and union oversight. Prior customer service experience preferred.

Qualifications

• Minimum one year in a customer service focused position.
• Excellent communication and interpersonal skills.
• Ability to understand verbal and written instructions and exercise sound judgment.

Responsibilities

• Ensure quality, order accuracy and timely delivery of patient trays.
• Provide basic information about diet education materials and explain room service program.
• Assist with floor stock and dietary needs for the assigned unit.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma

Job description

Department : BGMC Food and Nutrition

Location: Buffalo General Medical Center

Location of Job : US:NY:Buffalo

Work Type : Part-Time Benefit Eligible

Scheduled Work Hours: 7a-5p,730a-530p, 8a-6p

Shift 1

Job Description

To ensure the quality, order accuracy and timely delivery of patient trays. Provide basic "Information About Your Diet" education materials, distribute diet specific menu, and explain room service program/ordering process. If patient is unable to select, will take appropriate measures for patient to have select menu. Completion of floor stock and any dietary related needs for their assigned unit. High communication level with patient, visitor and hospital staff.

Education And Credentials

High School Diploma or equivalent.

Experience

Minimum one year in a customer service focused position required. Must possess excellent communication and interpersonal skills. Must be able to understand verbal and written instructions, reason and make sound judgment. Must have the ability to perform all competencies within the required time frames. Good basic mathematic skills.

Essential

• Weight Requirement - Medium (up to 50 lbs)

Job Details

Standard Hours Bi-Weekly : 57.00
FTE: 0.760000
Weekend/Holiday Requirement: Yes
On Call Required : No
Work Arrangement : Onsite
Union Code : U08 - SEIU 1199 BGH Service Workers
Requisition ID# : 23803
Grade : S4
Pay Frequency : Bi-Weekly
Salary Range: $ 18.13 - $23.89

• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!