Guest Relations Representative

Kaleida Health; Buffalo (NY); On-site; USD 14,000 - 21,000; Part time

Job summary

Kaleida Health is seeking a Guest Relations Representative for the Buffalo General Medical Center. The role focuses on creating a positive first impression and guiding patients and visitors through the facility with exceptional communication and service.

Qualified candidates have a high school diploma or GED and at least one year of hospital/medical customer service experience. Per-diem scheduling and onsite work are required, with bi-weekly pay and variable hours.

Qualifications

• HS diploma or GED required.
• One year customer service experience in a hospital/medical facility required.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Guest Relations RepresentativeDepartment: BGMC Guest RelationsLocation: Buffalo General Medical CenterLocation of Job: US:NY:BuffaloWork Type: Per-DiemScheduled Work Hours: VariableShift 9 Job DescriptionThe Guest Relations Representative creates ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. Provides They provide information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan. Education And CredentialsHS diploma or GED. ExperienceOne year customer service experience in a hospital/medical facility required.Working ConditionsEssential:

• Weight Requirement - Heavy (up to 100 lbs)
• **For non-clinical positions and nursing support positions, internal and external applicants must have the core competencies and sufficient work experience to perform in the per diem position for which they are applying.**
• Job DetailsStandard Hours Bi-Weekly: 15.00
• FTE: 0.200000
• Weekend/Holiday Requirement: Yes
• On Call Required: No
• With Rotation: Work Arrangement: Onsite
• Union Code: U07 - CWA 1168 BGH TCC
• Requisition ID#: 21845
• Grade: C2
• Pay Frequency: Bi-Weekly
• Salary Range: $18.12 -$27.02
• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
• Kaleida Healths mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!