Patient Support Associate - 26870

Kaleida Health; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Kaleida Health seeks a Clinical Support Staff member at Buffalo General Medical Center. The role covers environmental, inventory, dietary, transportation, clerical and patient comfort duties under RN or Transport Manager supervision.

Responsibilities include computer input, participation in patient care activities, and quality improvement initiatives. Requires a high school diploma or equivalent and at least one year in a customer service role.

Qualifications

• High school diploma or equivalency required.
• Minimum one year in a customer service focused position required.

Responsibilities

• Assist with environmental and patient comfort duties.
• Handle inventory and dietary support tasks.
• Perform basic clerical tasks and input data.
• Support transport operations under supervision.
• Participate in quality improvement activities.

Skills

Customer service

Communication

Patient care

Clerical tasks

Inventory management

Transportation

Equipment handling

Education

High school diploma or equivalent

Job description

US:NY:Buffalo | Clinical Support Staff | Full-Time

Posted On November 4, 2026

Description

Department : BGMC Transport
Location: Buffalo General Medical Center
Location of Job : US:NY:Buffalo
Work Type : Full-Time
Scheduled Work Hours: 11a-7p,12p-8p,1p-9p,2p-10p,3p-11p,4p-12a
Shift 2

Job Description

This position, under the general supervision of the RN or Transport Manager is responsible for environmental, inventory, dietary, transportation, limited clerical and patient comfort duties. Performs computer input. Participates in patient care activities as assigned. Participates in quality improvement activities. Implements the philosophy, objectives, policies and standards of Kaleida Health, within the patient-centered care program and Kaleida as a whole.

Education And Credentials

High school diploma or equivalency required.

Experience

Ability to properly communicate information obtained from patients. Ability to implement high standards of care within the confinements of their position. Ability to responsibly maintain composure and effectiveness in stressful situations. Ability to safely and properly handle and utilize various pieces of equipment used in the course of their position. For Centralized Transport Department: Minimum one year in a customer service focused position required. Must Possess excellent communication and interpersonal skills both verbal and written.

Working Conditions

Essential:

• Weight Requirement - Heavy (up to 100 lbs)

Standard Hours Bi-Weekly : 75.00
FTE: 1.000000
Weekend/Holiday Requirement: Yes
On Call Required : No
With Rotation: Work Arrangement : Onsite
Union Code : U08 - SEIU 1199 BGH Service Workers
Requisition ID# : 26870 Grade : S4
Pay Frequency : Bi-Weekly
Salary Range: $ 18.13 - $23.89

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!