Hospitality General Manager: People Leader & Operations

Hilton Garden Inn Charlotte/Mooresville, NC; Knoxville (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a capable hotel leader to oversee operations across departments, drive revenue and guest satisfaction, and manage budgets and staff.

The role requires 1-3 years hospitality experience with previous management, a degree in Hospitality or Business, and flexibility for nights, weekends, and holidays. The candidate will partner with ownership and Corporate to uphold brand standards.

Qualifications

• 1-3 years of Hospitality experience required.
• Previous management experience.
• Bachelor’s Degree in Hospitality or Business preferred.
• Ability to plan and organize activities of others.
• Strong communication and guest service focus.
• Knowledge of local area and attractions.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel.
• Driving employee engagement by serving as a working leader to all team members.
• Monitors labor, scheduling (weekly), and inventory (biweekly).
• Participate in P&L review and aim to meet or exceed budgeted Gross Operating Profit.
• Enforces cash and credit card procedures per brand standards.
• Collaborates with Corporate on all accounting including accounts payable and receivable.
• Manages payroll submission, approvals, and staff records.
• Provides leadership and support to all department managers.
• Collaborates with ownership and management on operational procedures and goals.
• Conducts regular department meetings and staff performance discussions.
• Conducts audits to ensure compliance with policies for renting rooms.
• Oversees reporting for P&L, guest service, and personnel administration.
• Works with departments daily to coach staff and identify improvements.
• Determines staffing needs and recruitment with department managers.
• Ensures brand audit readiness and continuous improvements.

Skills

Leadership

Staff scheduling

Budgeting

P&L management

Communication

Problem solving

Team building

Education

Bachelor’s Degree in Hospitality or Business

1-3 years of Hospitality experience

Previous management experience

Brand certification as required

Job description

Kana Hotel Group is seeking a capable hotel leader to oversee operations across departments, drive revenue and guest satisfaction, and manage budgets and staff.

The role requires 1-3 years hospitality experience with previous management, a degree in Hospitality or Business, and flexibility for nights, weekends, and holidays. The candidate will partner with ownership and Corporate to uphold brand standards.