Hospitality Assistant General Manager – Guest Experience

Hilton Garden Inn Charlotte/Mooresville, NC; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Kana Hotel Group is seeking a capable hotel supervisor to support daily operations, guest services, and team leadership in a fast-paced environment. The role focuses on maintaining brand standards, staff scheduling, and effective communication across departments.

The ideal candidate will have 1–2 years of hospitality experience, strong customer service skills, and supervisory experience. Flexibility to work varied shifts, weekends, and holidays is required to meet business needs.

Qualifications

• 1-2 years hospitality experience is required.
• Bachelor's degree in business or related discipline preferred.
• Supervisory experience strongly preferred.
• Exceptional Customer Service.
• Relationship Building.
• Effective Communication.
• Ability to multi-task.
• Availability to work all shifts, weekends, and holidays.

Responsibilities

• Conduct employee meetings and inform staff of policies, procedures, and brand standards.
• Address guest complaints promptly to improve satisfaction and operations.
• Assist with inventory management to maximize room revenue and meet budgeted targets.
• Organize accounts payable/receivable; handle deposits.
• Input direct bills into the system.
• Create a positive and safe environment for employees and guests.
• Lead guest service team, resolve conflicts, and train on brand standards.

Skills

Hospitality experience

Customer service

Leadership

Communication

Multi-tasking

Scheduling

Staff training

Problem solving

Education

Bachelor's degree in business or related discipline

Job description

Kana Hotel Group is seeking a capable hotel supervisor to support daily operations, guest services, and team leadership in a fast-paced environment. The role focuses on maintaining brand standards, staff scheduling, and effective communication across departments.

The ideal candidate will have 1–2 years of hospitality experience, strong customer service skills, and supervisory experience. Flexibility to work varied shifts, weekends, and holidays is required to meet business needs.