Hospitality Assistant GM - Guest Experience & Ops Lead

Kana Hotel Group; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Kana Hotel Group in Greenville, South Carolina, is seeking a hospitality professional to manage guest services and team members effectively. The successful candidate will have at least 1-2 years of experience in hospitality, superb customer service skills, and the ability to work various shifts.

This role offers an opportunity to grow within the company, with responsibilities including supervising team members, managing guest relations, and ensuring compliance with brand standards.

Qualifications

• 1-2 years previous Hospitality experience required.
• Supervisory experience strongly preferred.
• Availability to work all shifts, weekends, and holidays, based on business needs.

Responsibilities

• Conduct employee meetings and ensure employees are informed of policies.
• Respond to guest complaints in a timely manner.
• Assist with inventory management to maximize room revenue.
• Generate a positive and safe environment for employees and guests.
• Monitor and lead the guest service team members.

Skills

Exceptional Customer Service

Effective Communication

Relationship Building

Ability to multi-task

Education

Bachelor’s degree in business or related discipline

Job description

Kana Hotel Group in Greenville, South Carolina, is seeking a hospitality professional to manage guest services and team members effectively. The successful candidate will have at least 1-2 years of experience in hospitality, superb customer service skills, and the ability to work various shifts.

This role offers an opportunity to grow within the company, with responsibilities including supervising team members, managing guest relations, and ensuring compliance with brand standards.