Senior Hospitality Operations Leader

Kana Hotel Group; Knoxville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Kana Hotel Group seeks a detail‑oriented hospitality supervisor to lead guest service operations and support budgeting and scheduling processes. You will guide staff, uphold brand standards, and ensure smooth daily operations across shifts.

The role emphasizes strong customer service, teamwork, and the ability to multi-task in a busy hotel environment. This full‑time on‑site position offers opportunities for growth within the company.

Qualifications

• 1-2 years of hospitality experience required.
• Bachelor's degree in business or related discipline preferred.
• Supervisory experience strongly preferred.

Responsibilities

• Conduct employee meetings and ensure policies, procedures, and brand standards are communicated.
• Respond to guest complaints promptly to maintain satisfaction and operational excellence.
• Assist with inventory management to maximize room revenue and meet budgeted targets.
• Organize and prepare accounts payable/receivable; deposits.
• Input direct bill into system.
• Create a positive and safe environment for employees and guests.
• Monitor and lead guest service team members; resolve guest concerns.
• Train team members on brand standards and service expectations.

Skills

Customer service

Relationship building

Communication

Multitasking

Shift flexibility

Education

Bachelor's degree in business or related discipline

Tools

Inventory management software

Scheduling software

POS systems

Job description

Kana Hotel Group seeks a detail‑oriented hospitality supervisor to lead guest service operations and support budgeting and scheduling processes. You will guide staff, uphold brand standards, and ensure smooth daily operations across shifts.

The role emphasizes strong customer service, teamwork, and the ability to multi-task in a busy hotel environment. This full‑time on‑site position offers opportunities for growth within the company.