Hospitality Accounting Specialist-Invoicing & Collections

Hyatt Hotels Corporation; Chapel Hill (NC); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Health & wellness coverage

Financial security

Paid time off

Family support

Education assistance

Daily meals

Exclusive discounts

Job summary

Hyatt Centric Murano Venice invites an Accounting Specialist to support pre-arrival and post-departure billing for events and group business. You will manage invoices, deposits, prepayments, City Ledger, and required documentation while ensuring accuracy and confidentiality across multiple stakeholders.

Join a team focused on guest satisfaction and precise financial operations in a dynamic hospitality environment.

Qualifications

• Comfortable using computers, learning new software, and navigating multiple systems.
• Strong communication skills with the ability to provide professional, friendly service to guests, customers, and colleagues.
• Detail-oriented with accurate data-entry, organization, and time-management skills.
• Able to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Skilled at learning new processes, applying feedback, and working independently after training.
• Experience in accounting, administration, customer service, office support, technology support, hospitality, or a related field is preferred.
• Familiarity with Microsoft Office (especially Excel and Outlook) is preferred; experience with Opera and Oracle Financial is a plus.
• Enjoys helping others understand processes, systems, and technology.
• Works collaboratively and respectfully with people from diverse backgrounds and at all levels of the organization.
• Maintains professionalism, discretion, and confidentiality when handling customer and financial information.

Responsibilities

• Monitor, review, and update invoices throughout the billing cycle.
• Distribute invoices daily to in-house clients and planners.
• Post deposits and prepayments for group bookings.
• Provide clients and planners with required supporting documentation, including Food and Beverage outlet checks and rooming lists.
• Monitor and review City Ledger charges.
• Conduct collection activities within approved billing terms and procedures.
• Meet daily and weekly deadlines.
• Maintain confidentiality when handling customer and financial information.
• Respond promptly and professionally to guests, clients, planners, and coworkers in person and through written communication.
• Reprioritize work and respond effectively to urgent requests.
• Work collaboratively with colleagues and stakeholders at multiple levels of the organization.
• Escalate billing or service issues that may negatively affect the customer experience.
• Maintain a high level of accuracy and attention to detail.
• Take ownership of assigned responsibilities and complete work accurately and efficiently.

Job description

Hyatt Centric Murano Venice invites an Accounting Specialist to support pre-arrival and post-departure billing for events and group business. You will manage invoices, deposits, prepayments, City Ledger, and required documentation while ensuring accuracy and confidentiality across multiple stakeholders.

Join a team focused on guest satisfaction and precise financial operations in a dynamic hospitality environment.