Hospital Visitor Experience & Front Desk Specialist

Health & Human Services; Morganton (NC); On-site; USD 31,000 - 51,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Broughton Hospital, is seeking a Visitor Relations Specialist to greet, direct and escort visitors, manage the information desk, and oversee the lobby area in a professional manner. The role requires operating a multiline phone system, using Word and Excel, and performing administrative tasks.

It also involves ensuring compliance with hospital policies and participating in mandatory trainings; shifts are Monday–Friday, with potential

Qualifications

• Experience operating a multi-line telephone system.
• Experience using Microsoft Word and Excel and other computer programs.
• 1 year of Administrative experience.
• Proficient in computer program usage and property inventory management.

Responsibilities

• Greet, direct, and escort visitors to designated areas within the hospital.
• Manage the information desk and LobbyGuard visitor management system.
• Oversee lobby area, monitor access, and ensure compliance with hospital policies.

Skills

Multi-line phone system

MS Word & MS Excel

Administrative experience

Education

High school diploma or GED

Tools

LobbyGuard

Microsoft Word

Microsoft Excel

Job description

The North Carolina Department of Health and Human Services, Broughton Hospital, is seeking a Visitor Relations Specialist to greet, direct and escort visitors, manage the information desk, and oversee the lobby area in a professional manner. The role requires operating a multiline phone system, using Word and Excel, and performing administrative tasks.

It also involves ensuring compliance with hospital policies and participating in mandatory trainings; shifts are Monday–Friday, with potential