Visitor Relations Specialist

Health & Human Services; Morganton (NC); Vor Ort; USD 31.000 - 51.000; Vollzeit

Zusammenfassung

The North Carolina Department of Health and Human Services, Broughton Hospital, is seeking a Visitor Relations Specialist to greet, direct and escort visitors, manage the information desk, and oversee the lobby area in a professional manner. The role requires operating a multiline phone system, using Word and Excel, and performing administrative tasks.

It also involves ensuring compliance with hospital policies and participating in mandatory trainings; shifts are Monday–Friday, with potential

Qualifikationen

• Experience operating a multi-line telephone system.
• Experience using Microsoft Word and Excel and other computer programs.
• 1 year of Administrative experience.
• Proficient in computer program usage and property inventory management.

Aufgaben

• Greet, direct, and escort visitors to designated areas within the hospital.
• Manage the information desk and LobbyGuard visitor management system.
• Oversee lobby area, monitor access, and ensure compliance with hospital policies.

Kenntnisse

Multi-line phone system

MS Word & MS Excel

Administrative experience

Ausbildung

High school diploma or GED

Tools

LobbyGuard

Microsoft Word

Microsoft Excel

Jobbeschreibung

Agency Dept of Health and Human Services Division Broughton Hospital Job Classification Title Administrative Specialist I (S) Position Number 65028878 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Broughton Hospital is currently accepting applications for a Visitor Relations Specialist. This position will promote the professional and positive image of Broughton Hospital by greeting, directing, and escorting our visitors to designated areas within the hospital. The employee is requested to manage the information desk to include Lobby Guard technology, operate a multiline phone system, use numerous computer programs, search and inspect items that may enter the hospital, serve as a resource in directing visitors to and from their destination, make guests aware of and adhere to hospital policies, oversee visitors in the main lobby, and assist all stakeholder’s visitation to completion.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31,200 - $51,249 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Experience operating a multi-line telephone system Experience using Microsoft Word and Excel along with other computer programs 1 year of Administrative experience Management Preferences: Proficient in computer programs and software applications. Experienced in searching for and locating items and property. Knowledgeable in property accountability and inventory management. Skilled in the use of metal detectors for security and screening purposes. Experienced with the LobbyGuard visitor management and badging system. Proficient in operating and managing a multiline telephone system.

Conditional Requirements

• Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.
• This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.
• The normal work schedule is Monday to Friday, from 7:00 AM - 3:30 PM, 8-hour shifts and rotating weekends.

About the Facility

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

Supplemental Contact Information

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59pm the night before the End Date on the posting.