Visitor Relations Specialist

State of North Carolina; North Carolina; Sur place; USD 31 000 - 51 000; Plein temps

Résumé du poste

The North Carolina Department of Health and Human Services (DHHS) is seeking a Visitor Relations Specialist at Broughton Hospital to welcome and guide visitors, manage the information desk, and ensure compliance with hospital policies. The role involves directing guests, operating LobbyGuard and a multi-line phone system, and supporting all visitor activities.

Ideal candidates will have 2+ years of administrative experience, proficiency with Word/Excel, and the ability to handle security

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.

Responsabilités

• Greet, direct, and escort visitors to designated areas within the hospital.
• Manage the information desk and Lobby Guard technology; operate a multiline phone system.
• Use various computer programs and search and inspect items entering the hospital.
• Direct visitors to their destinations and advise on hospital policies.
• Oversee visitors in the main lobby and assist all stakeholder visitation to completion.

Connaissances

Multi-line telephone system

Microsoft Word

Microsoft Excel

Administrative experience

Formation

High school diploma or GED

Description du poste

Agency

Dept of Health and Human Services

Division

Broughton Hospital

Job Classification Title

Administrative Specialist I (S)

Position Number

65028878

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Broughton Hospital is currently accepting applications for a Visitor Relations Specialist.

This position will promote the professional and positive image of Broughton Hospital by greeting, directing, and escorting our visitors to designated areas within the hospital. The employee is requested to manage the information desk to include Lobby Guard technology, operate a multiline phone system, use numerous computer programs, search and inspect items that may enter the hospital, serve as a resource in directing visitors to and from their destination, make guests aware of and adhere to hospital policies, oversee visitors in the main lobby, and assist all stakeholder’s visitation to completion.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31,200 - $51,249

• Experience operating a multi-line telephone system


• Experience using Microsoft Word and Excel along with other computer programs


• 1 year of Administrative experience

Management Preferences

• Proficient in computer programs and software applications.


• Experienced in searching for and locating items and property.


• Knowledgeable in property accountability and inventory management.


• Skilled in the use of metal detectors for security and screening purposes.


• Experienced with the LobbyGuard visitor management and badging system.


• Proficient in operating and managing a multiline telephone system.

Conditional Requirements

Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

The normal work schedule is Monday to Friday, from 7:00 AM - 3:30 PM, 8-hour shifts and rotating weekends.

About the Facility

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state’s system of care and treatment for persons with mental illness.

Supplemental Contact Information

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility’s Vaccination Policy.

Veteran’s and National Guard Preference

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.


• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.


• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 828-608-4130.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.