Visitor Relations Specialist

Adult Correction; North Carolina; Sur place; USD 31 000 - 51 000; Plein temps

Résumé du poste

Broughton Hospital is seeking a Visitor Relations Specialist to greet, direct, and escort visitors, manage the information desk, and oversee lobby operations. You will use LobbyGuard, operate a multiline phone system, and utilize Word/Excel while guiding visitors according to hospital policies.

The role emphasizes security, visitor management, and customer service, with a Monday–Friday 7:00 AM to 3:30 PM schedule and mandatory orientation trainings.

Qualifications

• Experience operating a multi-line telephone system.
• Experience using Microsoft Word and Excel along with other computer programs.
• 1 year of Administrative experience.

Responsabilités

• Greet, direct, and escort visitors within the hospital.
• Manage the information desk and LobbyGuard visitor system.
• Operate a multiline phone system and use various computer applications.
• Search and inspect items that may enter the hospital and ensure policy adherence.
• Oversee visitors in the main lobby and assist stakeholders’ visitation to completion.

Connaissances

Multiline telephone system operation

Administrative support experience

Computer literacy

Outils

Microsoft Word

Microsoft Excel

Description du poste

Agency

Dept of Health and Human Services

Division

Broughton Hospital

Job Classification Title

Administrative Specialist I (S)

Position Number

65028878

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Broughton Hospital is currently accepting applications for a Visitor Relations Specialist.

This position will promote the professional and positive image of Broughton Hospital by greeting, directing, and escorting our visitors to designated areas within the hospital. The employee is requested to manage the information desk to include Lobby Guard technology, operate a multiline phone system, use numerous computer programs, search and inspect items that may enter the hospital, serve as a resource in directing visitors to and from their destination, make guests aware of and adhere to hospital policies, oversee visitors in the main lobby, and assist all stakeholder's visitation to completion.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31,200 - $51,249

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience operating a multi-line telephone system
• Experience using Microsoft Word and Excel along with other computer programs
• 1 year of Administrative experience

Management Preferences

• Proficient in computer programs and software applications.
• Experienced in searching for and locating items and property.
• Knowledgeable in property accountability and inventory management.
• Skilled in the use of metal detectors for security and screening purposes.
• Experienced with the LobbyGuard visitor management and badging system.
• Proficient in operating and managing a multiline telephone system.

Conditional Requirements

Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

The normal work schedule is Monday to Friday, from 7:00 AM - 3:30 PM, 8-hour shifts and rotating weekends .

About the Facility

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

Supplemental Contact Information

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.