Hospital Telephone Operator - Emergency Paging (Part-Time)

Care Plus Bergen, Inc.; Paramus (NJ); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision plans

Nine paid holidays

Tuition reimbursement

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a part-time Telephone Operator to manage high-volume calls, provide paging and emergency communications, and assist in maintaining logs and procedures. This on-site role requires strong English communication, PC skills, and a professional customer-service mindset.

Salary starts at $18.14 per hour with benefits including medical, dental, and vision, plus paid holidays and tuition reimbursement.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required; 2-3 years' experience preferred.
• Good PC/Keyboard skills and/or experience required.
• Strong oral communication skills.
• Strong interpersonal skills.
• Speaks, reads and writes English to the extent required by the position; knowledge of a second language a plus.

Responsibilities

• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
• Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
• Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook.
• Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
• Picks up various lists and announcements daily; familiarizes self with contents so that accurate information may be given to callers.
• Assists in training new telephone room personnel by answering questions, explaining system.
• Maintains departmental logs, fire alarms, unusual situations in a write format “Trouble” log.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Value Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness.

Skills

PC/Keyboard skills

Oral communication

Interpersonal skills

English language skills

Education

High School Diploma or equivalent

Job description

Bergen New Bridge Medical Center in Paramus, NJ is seeking a part-time Telephone Operator to manage high-volume calls, provide paging and emergency communications, and assist in maintaining logs and procedures. This on-site role requires strong English communication, PC skills, and a professional customer-service mindset.

Salary starts at $18.14 per hour with benefits including medical, dental, and vision, plus paid holidays and tuition reimbursement.