Telecommunications Operator - Maryview Medical Center

Bon Secours; Portsmouth (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical and dental coverage

Tuition assistance

Paid time off

Job summary

A healthcare provider in Portsmouth, VA, is seeking a full-time Telecommunications Operator. The role involves managing communications between patients and staff, handling emergencies, and providing excellent customer service. Candidates should have a high school diploma, preferred experience in telecommunications or healthcare, and demonstrate strong communication skills. The position requires flexibility for different shifts, including weekends and holidays, with a focus on professionalism and adaptability in a busy environment.

Qualifications

• Must have a high school graduate or GED within 6 months of hire.
• Preferred six months experience in telecommunications or healthcare.
• Must be computer literate and able to handle multiple tasks.

Responsibilities

• Establish connections between patients, physicians, and staff.
• Manage the Medical Practice Answering service.
• Answer and route internal and external calls.
• Notify staff for emergencies and signal all clear.
• Process incoming calls maintaining accurate messages.

Skills

Telecommunications experience

Telephone customer service

Flexibility and adaptability

Professional communication

Computer literacy

Education

High school graduate or GED

Job description

Telecommunications Operator - Maryview Medical Center

Join to apply for the Telecommunications Operator - Maryview Medical Center role at Bon Secours.

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams has embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Job Overview

Full time, 40 hours/week (Flexibility to cover various shifts required: 6A-2:30P, 2:30P-11P, 10P-6A, or 10:30P-6A. Weekends and holidays required).

Primary Responsibilities

• Establish or assist connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested.
• Manage the Medical Practice Answering service and assist with all emergency codes timely, ensuring proper personnel respond.
• Answer and route internal and external calls; provide telephone assistance to all customers; document and report telephone malfunctions.
• Notify physicians and staff for routine operations; provide notifications for medical alerts (e.g., emergencies, code blue, etc.) and signal “all clear” when appropriate.
• Process all incoming calls for the answering service as directed by physician standing orders; maintain accurate messages and confidentiality.
• Update daily on-call schedule; provide information for visiting hours, patients, conditions, and room numbers when information desk is not staffed.
• Assist Lead Operators in onboarding new employees.
• Present for scheduled shifts, required meetings, and training opportunities.

Qualifications

• High school graduate or GED within 6 months of hire.
• Six months experience in telecommunications, telephone customer service, healthcare environment, or answering service is preferred.
• Computer literate.
• Ability to handle multiple tasks, be flexible and adaptable.
• Professional interaction with other departments, medical staff, or the general public.
• Courtesy and respect toward all callers.
• Articulate; strong written communication skills; pleasant friendly voice; professional appearance.
• Ability to work with little or no supervision during weekend and night hours.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation, please contact The Talent Acquisition Team.

Benefits may vary based on the market and employment status.