Associate Telephone Operator - Per Diem, Rotating

Dartmouth Health; Lebanon (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dartmouth Health in Lebanon, NH seeks a switchboard operator to serve as the first contact for callers, patients and staff in a 24x7 environment. You will gather essential information to assess urgency and refer or respond appropriately.

This role requires excellent listening, communication, and problem‑solving skills, with a high school diploma and at least one year in a telephone-based customer service role, preferably healthcare.

Qualifications

• High school diploma or equivalent.
• 1 year in a telephone-based customer service role, healthcare preferred.
• Able to use computer/phone for extended periods.

Responsibilities

• Assist callers, patients and staff in a 24x7 environment.
• Receive, transfer, and place calls with professional etiquette.
• Gather information to determine urgency and respond accordingly.
• Respond accurately to questions and provide general information.
• Demonstrate strong listening, problem solving and teamwork.
• Handle emergency codes and notifications per procedures.

Skills

Customer service

Telephone etiquette

Communication skills

Listening

Problem solving

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Computer systems

Phone systems

Emergency notification tools

Job description

This position is located in Lebanon, NH.

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Demonstrates exceptional customer service skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned
• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.Complying with D-H policies and standards for all actions related to their role
• None