Hospital Telecommunication Operator for Emergency & Dispatch

University of Southern California; Los Angeles (CA); Presencial; USD 30.000 - 48.000; Jornada completa

Descripción de la vacante

USC Care Medical Group provides voice paging and emergency communication for the organization and its hospitals. The role supports handling calls, processing emergencies, and maintaining confidential messages via the SDC IntelliDesk system.

Essential duties include updating schedules, contact information, and ensuring professional conduct. Familiarity with Word/Excel and a commitment to patient confidentiality are required.

Formación

• Req High school or equivalent.
• Req Proficient verbal and written communication skills.
• Req Capable of communicating with all levels of employee-administrative to staff.
• Req Proficient in Microsoft Software (Word and Excel).

Responsabilidades

• Assist in the process of directing incoming and outgoing calls.
• Assist in proper processing of all code emergencies upon request via alarm panel or person to person.
• Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/University Hospitals to insure doctor / patient confidentiality.
• Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed.
• Assist in proper processing of all doctor and staff contact information and keeps it up to date within the department.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

USC Care Medical Group provides voice paging and emergency communication for the organization and its hospitals. The role supports handling calls, processing emergencies, and maintaining confidential messages via the SDC IntelliDesk system.

Essential duties include updating schedules, contact information, and ensuring professional conduct. Familiarity with Word/Excel and a commitment to patient confidentiality are required.