Telecommunications Operator - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

Keck Medicine of USC; Los Angeles (CA); On-site; USD 30,000 - 4,897,000; Full time

Job summary

USC Care Medical Group operates within the Keck Medicine of USC network, delivering critical voice paging and emergency communications for USC Health System facilities. The role requires attention to confidentiality and professional interaction with medical staff and partners.

Hours are full-time with a fixed schedule. The position involves monitoring multiple alarm panels and maintaining up-to-date contact information for on-call staff, with proficiency in Word and Excel to document

Qualifications

• Proficient verbal and written communication skills.
• Capable of communicating with all levels of employee-administrative to staff.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Direct incoming and outgoing calls and assist in processing code emergencies.
• Maintain accurate call logs and relay information professionally.
• Ensure up-to-date staff contact information and scheduling within Telecommunications.
• Monitor alarm panels and coordinate overhead paging as required.
• Assist with conference calls for medical and hospital staff.

Skills

Verbal and written communication

Interpersonal communication with all e

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

To provide voice, paging and emergency communication for the organization, business partners, and community served for the hospital.

Essential Duties

• Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of a Telecommunications Operator: Assist in the process of directing incoming and outgoing calls. Assist in proper processing of all code emergencies upon request via alarm panel or person to person. Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/ University Hospitals to insure doctor / patient confidentiality. Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed. Assist in proper processing of all doctor and staff contact information and makes sure it is kept up to date and kept within the confines of the department.
• Maintains warm, courteous and professional behavior while conducting call processing procedures: Maintains consistent accuracy in message taking and the relaying of given information. Maintains a cooperative demeanor with irate callers and maintains the utmost of professionalism
• Assists with staff and patient call processing concerns with the utmost of professionalism.
• Demonstrates compliance to JCAHO requirements that are enforced by Telecommunications management.
• Monitors 23 alarm panels (USC/ University Hospital) and 6 alarm panels and (USC/Norris Cancer Hospital).
• Compiles call log information, pulling necessary data from SDC/ IntelliDesk at USC/Norris and USC/University Hospitals upon request.
• Assists with processing of conference calls for medical and hospital support staff.
• Effective prioritization of tasks, allocation of time and ability to adapt in a changing technological environment.
• Ensures all request for overhead paging are announced with clear and concise professionalism.
• Ensures current information is available on all medical staff and their coverage for the time they are away.
• Respectful and courteous at all times with professionalism in accordance to employee conduct policy.
• Basic typing and computer experience especially Microsoft Word.
• Works a consistent 40 hour week as a full‑time employee an a set shift.
• Can work independently as well as part of a team.
• Always willing to take on new challenges and projects.
• Performs other duties as assigned.

Required Qualifications

• Req High school or equivalent
• Req Proficient verbal and written communication skills.
• Req Capable of communicating with all levels of employee‑administrative to staff.
• Req Proficient in Microsoft Software (Word and Excel).

Preferred Qualifications

• Pref Experience in health care industry.

Required Licenses/Certifications

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient‑centered growth—advancing quality, safety, access, and financial strength through integrated, system‑level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.

The hourly rate range for this position is $22.00 - $35.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20181892 Posted Date 10/13/2026