Hospital Switchboard Operator - Part Time with Benefits

Southwell, Inc.; Tifton (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Southwell/Tift Regional Health System, Inc. in Tifton, GA seeks a Switchboard Operator to manage an online terminal, operate a multi-line PBX, and perform clerical tasks within the Switchboard department.

The part-time position with benefits requires professional communication, accurate call routing, familiarity with HIPAA and hospital policies, and a commitment to patient and staff service in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent required.
• Experience with multi-line PBX and hospital communications is helpful.
• Strong customer service and professional demeanor expected.

Responsibilities

• Answers multi-line PBX in a timely and courteous manner.
• Directs incoming calls to appropriate recipients and areas.
• Announces pages to physicians and staff clearly.
• Directs patients and visitors to correct locations within the facility.
• Adheres to HIPAA and TRHS policies regarding privacy and security of patient information.
• Performs basic clerical duties and operates hospital systems as needed.
• Maintains equipment safety and reports issues promptly.
• Fulfils on-call/emergency procedures as trained and required.

Skills

Phone etiquette

Customer service

Clear communication

Education

High School Diploma or Equivalent

Tools

PBX system

Job description

Southwell/Tift Regional Health System, Inc. in Tifton, GA seeks a Switchboard Operator to manage an online terminal, operate a multi-line PBX, and perform clerical tasks within the Switchboard department.

The part-time position with benefits requires professional communication, accurate call routing, familiarity with HIPAA and hospital policies, and a commitment to patient and staff service in a fast-paced medical setting.