Switchboard

The-Southwell-Co.-; Tifton (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Southwell/Tift Regional Health System, Inc. in Tifton, GA seeks a Switchboard Operator to manage an online terminal, operate a multi-line PBX, and perform clerical tasks within the Switchboard department.

The part-time position with benefits requires professional communication, accurate call routing, familiarity with HIPAA and hospital policies, and a commitment to patient and staff service in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent required.
• Experience with multi-line PBX and hospital communications is helpful.
• Strong customer service and professional demeanor expected.

Responsibilities

• Answers multi-line PBX in a timely and courteous manner.
• Directs incoming calls to appropriate recipients and areas.
• Announces pages to physicians and staff clearly.
• Directs patients and visitors to correct locations within the facility.
• Adheres to HIPAA and TRHS policies regarding privacy and security of patient information.
• Performs basic clerical duties and operates hospital systems as needed.
• Maintains equipment safety and reports issues promptly.
• Fulfils on-call/emergency procedures as trained and required.

Skills

Phone etiquette

Customer service

Clear communication

Education

High School Diploma or Equivalent

Tools

PBX system

Job description

Tifton, GA | Clerical | Part Time With Benefits

DEPARTMENT: SWITCHBOARD

F ACILITY: Tift Regional Medical Center

WORK TYPE: Part Time With Benefits

SUMMARY:

The Switchboard Operator operates an online computer terminal, multiple line telephone, and performs miscellaneous hospital communications and clerical duties.

RESPONSIBILITIES:

• Answers multi-line PBX in a timely and courteous manner.
• Accurately directs incoming calls.
• Handles announcements of pages to physicians and employees in distinct clear manner.
• Directs patients, visitors, and employees to appropriate area.
• Knows all emergency codes and performs as key personnel during the event of fire, mass casualty, or any emergency.
• Accurately processes outgoing mail.
• Keeps Supervisor informed of problems regarding equipment and working area safety.
• Utilizes computer to locate census patients within the hospital.
• Responds promptly and courteously to patient, family members and staff requests and is pleasant and congenial in all interactions.
• Helps co-workers when asked and seeks help when necessary.
• Conducts her/himself in a professional manner.
• Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
• Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.

EDUCATION:

• High School Diploma or Equivalent

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.